Pretty Wild

Natural & Certified Organic Skincare & Make-up

Orders Dispatched Within 1-3 Working Days

Free Delivery Over £40

Terms And Conditions

Terms and Conditions

These terms and conditions are the contract between you and Eco Elements Limited (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

They protect your rights as well as ours.

We are Eco Elements Limited trading as Pretty Wild, a company registered in England, number 12150747. Our registered address is

Pretty Wild UK
PO Box 224
BS20 1EE

You are: Anyone who uses Our Website. 

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms

1. Definitions


means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.

“Intellectual Property”

means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trade marks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.

“Our Website”

means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us.


means the service provided from Our Website.

2. Disclaimers and limitation of liability

2.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.

2.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

2.3. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

2.4. Our Website contains links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.

2.5. Any offers of gifts with purchases or other promotions are on a while stocks last basis and can be amended or ended at any time.

2.6. The Website and our Services are provided “as is”. We make no representation or warranty that Our Website will be:

2.6.1 useful to you;

2.6.2 of satisfactory quality;

2.6.3 fit for a particular purpose;

2.6.4 available or accessible, without interruption, or without error.


2.7. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

2.8. We accept no responsibility for third party advertisements which are posted on Our Website or through the Services;

2.9. We shall not be liable to you for any loss or expense which is:

2.9.1 indirect or consequential loss; or

2.9.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.


2.10. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act as well as to ourselves.


3. Miscellaneous matters

  3.1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.

 3.2. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

 3.3. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

 3.4. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or by e-mail.

            It shall be deemed to have been delivered:

     if delivered by hand: on the day of delivery;

     if sent by post to the correct address: within 72 hours of posting;

      If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

3.5. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

4.Rewards scheme

This is the Pretty Wild customer rewards program. It is our way to say thank you for being part of our journey. Our rewards program is designed to let you, our customers, buy at a discounted price or get free products. We have the right to amend, change or end the reward scheme at any time

How does it work?

100 Reward points are worth £1.00 (GBP)

Register for a customer account or login to your existing customer account to access the rewards. Get points every time you shop and redeem points for exclusive offers.

Customer Perks
  • Earn 5 points for each £1 (GBP) spent in our shop.
  • Earn 500 points when you register for an account with our website. This equates to £5.00 (GBP).
  • Stay with us until your next Birthday and receive 1000 reward points. This equates to £10 (GBP). Birthday points can only be claimed once per year.
  • Earn 3 times the number of points on your 2nd purchase if within 120 days from the date of your first order on our shop. This will equate to 15 points for every £1 (GBP) spent on this one time order. These points will be calculated on the total transaction value of your 2nd order on our shop.
  • Earn 250 points for each product review you write. This equates to £2.50 (GBP). Please note you can only earn points on reviews of products you have purchased directly from our shop.
How do I spend my points/How do I redeem?

You can redeem your points on the cart page; not on the checkout page. First make sure that you are logged into the shop with the email where you are receiving rewards program notifications. If you don’t have an account attached to that email, please just create one. The system will automatically link it to the right rewards program account using your email. Then, go to the cart and click on the redeem button below the cart.

Maximum redemption

The maximum discount per order is 100%. You can redeem up to 100% of the order value if you have enough points to cover the total cost of the item you wish to purchase. Points can be used as part payment if you do not have enough points to cover the total order value. You will need to cover the remaining order value with one of our other authorised payment methods available.

5. Products and Availability 

Pretty Wild purchases its products directly from authorised distributors, providing you with an extra guarantee of quality and assurance. Due to the nature of the products we stock, many of them completely free from artificial preservatives, we are only able to guarantee a minimum shelf life of 6 months from purchase. Products can vary in texture, smell and consistency within each batch due to the natural ingredients. Also please be aware that we cannot be held responsible on stock affected by circumstances beyond our control. 


Product information, including product descriptions, brand information, colour charts, photographs and ingredients, are displayed on Pretty Wild as provided by the manufacturer or brand authorised agent and Pretty Wild cannot accept responsibility for any errors in this information. Independent test have not been performed to verify the accuracy of product claims or ingredient inclusions or omissions. 


Every care has been taken to ensure that all product descriptions and colours are as accurate as possible at the time of publishing but we cannot accept responsibility for any errors in this information. Accuracy of colours and colour charts is not guaranteed because each computer displays colours in slightly different ways. 


We reserve the right to limit or cancel orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. We may also at our sole discretion, limit or cancel quantities purchased per person, per address or per order. When availability of any product is restricted for any reason, a full refund will be provided for the items cancelled. 


6. Discount codes and free gifts 

Only one discount code is permitted per order. Automatically applied discount codes will show in your basket at time of checkout when the correct spend thresholds are met. For manual discount codes where a promotional code needs to be entered, the code must be entered correctly in the discount code box provided at the checkout page.

A discount code cannot be added to your order after your order has been paid and confirmed.

When a discount code requires a minimum spend, the minimum spend excludes delivery fees, taxes, samples and minis. It does include discounts already applied to products in your basket. When returning items from your order, if you used a discount code and your order no longer qualifies, the discount value will be deducted from your refund.

Free gifts will only be added to your basket after the qualifying spend is met.

If the qualifying spend is not met you will be unable to checkout with your free gift. Only one free gift can be added to an order and cannot be used in conjunction with any other offer, including discount codes. If you return any items from your order and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. Free gifts are not eligible for exchange or refund.  All free gifts are subject to availability. We will inform you as soon as possible if the gift you have ordered is not available and we will offer a substitute or a full refund of the order.  

Discount codes are subject to the following exclusions: Samples

Discount codes exclude all sale items.

7. Payment 

You can pay your purchases by credit/debit card. Select the appropriate payment method when placing your order. If any of these payment methods are unsuitable, please contact us and we will be happy to discuss other payment options. 

We accept payment by Visa, Mastercard, Maestro & American Express Please ensure that the details You enter are correct. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Pretty Wild, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery. 

8. Processing 

We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 1 to 3 working days though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day.

Once an order has been placed, our immediate processing means we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. We will be happy to assist you return your order once you have received it. 

9. Out of Stock Products 

In the event that a product that you have ordered is out of stock, we will contact you immediately to discuss available options. 

10. Multiple Orders 

If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel. 

11. Limited Availability 

If due to limited product availability, we may restrict or cancel quantities purchased per person, per address or per order, we will inform you as soon as possible and we will provide a full refund for the items cancelled. 

12. Wrong addresses / Corrections

We are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we are not responsible for your order if it gets lost. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. 

If you would like any additional information about deliveries, please contact our customer service team via our customer service email address [email protected] 

13. Returns 

Pretty Wild will offer you a refund on unopened items returned to us within 14 days of purchase provided they are in their original re-saleable condition. Simply return the item/s to Pretty Wild in their original condition within 14 days of purchase following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected. 

To return any items to Pretty Wild, please, follow these steps: 

1 – Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please contact our returns department by using the following email [email protected] 

2 – Return items. Send the items you wish to return to Pretty Wild following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Pretty Wild is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is: 

Pretty Wild UK

PO Box 224


BS20 1EE

3 – Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene, we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods. 


14. Non-Returnable Items 

Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, etc are non-returnable unless they remain sealed or are faulty.

Please note that if your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. 

Pretty Wild reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration. 


15. Damaged, Missing or wrong items  

We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please contact our customer service team as soon as possible through our customer service email address [email protected] with your order number and a photograph to show the damaged or wrong product. We will then advise on how to proceed. 

If an item is missing from your order, please inspect the parcel for any damage or signs that is has been tampered with. If there are any signs of damage to the parcel, please contact our customer service team as soon as possible, with your order number and a photograph. We will then advise on how to proceed. 

Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge and we will ask you to return the damaged or wrong item in its original packaging. 

Your statutory rights are not affected.